Delivery Manager

Snowflake Analytics’ mission is to make data work better. We do more than jump in and fix it. We educate our customers. We give them the tools to change and become data-driven.

Our vision is to be the global standard for businesses scaling analytics and embedding it into every layer of their organisation.

The Challenge

As Snowflake Analytics matures into a serious data ops business, we will evolve our own business model from its current managed services offering into a managed platform.

Our challenge is: 

• Continue growing our customer base with an operating model that is based on people time
• Build our technology roadmap and associated products to scale analytics as a capability 
• Grow our technical teams into 2 disciplines:
• 
  
  • Develop a product engineering team 
  • Develop a customer engineering team

This multi-disciplined role will encompass: 

• Client Service Delivery
• Project Management
• Product Development

As our Delivery Manager,  your immediate responsibility will be: 

• Continuing to refine our managed service offering
• Maximising our utilisation based services
• Leading a team of Data Engineers and Consultants, you will be ensuring the success of customer engagements
• Managing a team of highly skilled engineers and preparing them to thrive in a dynamic business that will change and evolve. 

You will also rapidly define, design and develop a framework to build out our platform for our customers to orchestrate their competitive advantage - scaling data and embedding it into every layer of the organisation. 

Whether services, product or both, this multi-disciplined role will ensure a quality delivery, evolving solution offerings and supporting our sales team in developing a strong pipeline of opportunities. 

What you’ll do

• Managing Professional Services Business
  • Service delivery - Manage communications and escalations with customers
  • Drive consulting business objectives
  • Track and achieve assigned quarterly revenue target
  • Participating in the scheduled business reviews, Project Review Councils and resourcing meetings
  • Apply management best practices such as succession planning, member performance reviews, and finance management
• Business Development
  • Drive creation of internal best practices, methodologies, templates, tools for standardization of engagements
  • Actively seeking to identify opportunities to participate in business initiation activities
  • Recommending strategic and tactical plans for expanding our footprint
• Product Development
  • Product Vision - Compliment the executive team in defining and driving the product strategy
  • Product Execution
  • 
    
    • Be the expert on modern forms of product planning, customer discovery, product discovery, and product development process
    • Ensure the team’s ability to execute consistently, rapidly, and effectively
  • Team Development
  • 
    
    • Develop a strong team of product owners and designers. This means making recruiting, training and ongoing coaching the top priority  
    • Realise that developing great people requires a different set of skills than developing 
  • Product Culture
  • 
    
    • Support founders to build a product culture based on a strong team and a solid vision that consistently execute. 
    • You will be responsible for supervising, managing and motivating your team, ensuring smooth team operations and effective communication

What you’ll need to succeed

Services

• Prior professional services and/or product delivery experience
• Functional and Service level Requirements Analysis
• Experience working under the framework of billable hours and utilisation requirements
• Service and Implementation Management Process Design skills
• A proven track record demonstrating good business judgment, an ability to make decisions and passion for excellence

Product

• A demonstrated track record of setting product vision and strategy working with engineering and UX/UI teams to deliver SaaS products
• You have commercial experience and commercial mindset
• You will be passionate about innovation and continuous learning, you will bring the following key skills and experience:
• 
  
  • Minimum 3-5 years experience as a Product Manager or Product Owner in a large Agile environment
  • Proven experience in scoping and planning projects
  • Proven experience delivering products in public cloud environments
  • Demonstrated stakeholder and relationship management
  • Display an understanding of Agile methodologies and the Software Development Life Cycle
  • Strong presentation skills and experience creating user stories in JIRA

General

• Results oriented business leader with solid understanding of budgets, forecasting, planning, P&Ls, and complex pricing models
• Demonstrated ability to effectively collaborate with cross-functional teams
• People management. Ability to lead and motivate teams
• Ability to grasp product and technical knowledge quickly
• Bachelor’s degree in relevant field

At Snowflake Analytics, we have the foundations of a world class team working hard to achieve a common mission. We are creating a new generation of work culture and you will be immersed in an exceptional work environment surrounded by a team who are committed to helping each other grow as individuals and as a unit.